Terms and Conditions
Last updated 7 July 2025.
When purchasing digital products from CreativeArt’n’Soul you agree to the following Terms and Conditions.
Copyright
All images, artwork, projects, text and patterns produced by Linda Matthews (CreativeArt’n’Soul) are protected under copyright law. Ownership and Copyright are retained by Linda Matthews, are non-transferable and all rights are reserved. It is illegal to reproduce or distribute copyrighted material without permission of the copyright owner.
Terms of Use
Each digital product includes a license. Details of the license can be found in the information file that is included with your download.
Customer Accounts
As a courtesy we offer unlimited downloads to customers who have an online account, however it’s your responsibility to download your files and store them in a safe place on your computer or other storage device for easy access at any time. This is in case the digital product that you ordered is discontinued and removed from our printables inventory in which case they will no longer be available for download, and also in case our store goes offline for maintenance.
Guest Checkout
When using our guest checkout an email with the download links will be sent to you immediately after purchase. The download links are are available for 3 download attempts within 7 days from date of purchase and then they will expire.
Requesting Additional Download Links
All files must be downloaded via the confirmation email that is sent to you after purchase, or by logging into your online account. We are unable to send additional files as email attachments.
If you have an existing online account you have unlimited downloads. Log into your account and download your files.
If you used the guest checkout and your download links have expired and you need to redownload the files, please create an online store account then email us with details and we will manually add your order/s to your online account. Once your order/s are added to your account you can log in at any time to download your files.
Discounts and Refunds
Digital files are non-returnable and non-refundable. Discount coupons and codes must be applied at time of checkout – no refunds will be issued after the order is processed.
Digital Downloads No Longer Available
From time to time we review our digital library and files can be changed, removed or deleted at any time. Once they are removed or deleted from our library they are no longer available.
It is your responsibility to download and store the files on your desktop or storage device to ensure that you have access to them at your convenience.
Questions or Problems?
If you have any questions, or problems downloading your files, please contact us with full details of your problem and we’ll get back to you as soon as possible.