Terms and Conditions
When purchasing digital products from CreativeArt’n’Soul you agree to the following Terms and Conditions.
Download links are time sensitive.
Download links are available for 3 download attempts within 72 hours from time of purchase then they will expire.
The download links for your files will be emailed directly after payment to the email address associated with your paypal account, or the email address you use when paying by credit card. To ensure that the emails arrive in your inbox, please whitelist our email address – firstname.lastname@example.org
It’s recommended that you download the files as soon as possible and make a backup copy of the files and keep them in a safe place.
If you are unable to download within the time limit or have problems downloading, please email me and include your purchase details together with order number or paypal transaction number and order date and I’ll get back to you as soon as possible with a new download link.
Please note that we are only able to provide replacement links for orders placed within the last 12 months.
All images, artwork, projects, text and patterns produced by Linda Matthews Art & Design (CreativeArt’n’Soul) are protected under copyright law. Ownership and Copyright are retained by Linda Matthews, are non-transferable and all rights are reserved. It is illegal to reproduce or distribute copyrighted material without permission of the copyright owner.
Each digital product includes a license. Details of the license can be found in the information file that is included with your download.
Discounts and Refunds
Digital files are non-returnable and non-refundable. Discount coupons and codes must be applied at time of checkout – no refunds will be issued after the order is processed.
Questions or Problems?
If you have any questions, or problems downloading your files, please contact us with full details of your problem and we’ll get back to you as soon as possible.