Downloading Files

Digital files are best downloaded using a computer or a tablet. We’re unable to offer support for problems associated with cell phones.

To ensure that our emails arrive in your inbox
please whitelist our email address – support@creativeartnsoul.com

After purchase, you will be directed to a page on our website where you can download your files. Alternatively you can log into your online store account to download them at any time.

The download links for your files are also emailed directly to the email address associated with your paypal account, or the email address you use when paying by credit card. Download links sent by email are are available for 3 download attempts then they will expire.

If you need additional downloads
log into your online store account where you have unlimited downloads. Please allow 24 hours from placement of order for our website to update your account to allow for unlimited downloads. If you don’t have a store account you will need to create a free account then email us with details and we will manually add your order/s to your online account. Once your order/s are added to your account you can log in at any time to download your files.

Backup
It’s recommended that you download the files as soon as possible and make a backup copy of the files and keep them in a safe place.

Problems Downloading?
To download the files, click on the download link and the files will automatically download to your desktop. Alternatively you can right click on the download link and save to a specified location on your desktop.

File Formats
Files are provided in pdf format for easy printing. In order to view and print you will need a pdf reader such as Adobe Reader.

Downloads that include large files or many files are sometimes zipped in order to compress them. To unzip the files you will need an unzip program such as these free unzip programs – iZip (mac) and 7zip (windows)