Our email system is monitored regularly to ensure deliverability so if you haven’t received a response from us, the problem most likely has something to do with your email provider or service.
To ensure that our emails arrive in your inbox, please add our email address to your contact list – support[at]creativeartnsoul.com
- Emails can sometimes ends up in your spam or junk folder so be sure to check those folders.
- Check your filters to ensure that our domain is not being blocked by a filter.
- Using a webmail provider such as AOL, Yahoo, or Hotmail?
These email providers are known to throttle delivery which can sometimes result in emails taking about 24 hours to be delivered to a specific email account. These are the most common problem email providers but there are others. You will need to check with your email provider and ask them if they throttle emails to your account.
- Some email providers such as AOL and others have overly aggressive spam filters which may be blocking our email. You will need to check with your email provider and ask them if they are blocking our email.
- If you continue to have problems receiving a response from us, use alternative email address such as gmail.