by LindaM

Having problems?

Please note that we are limited in how much help we can offer if you are having technical problems accessing your membership account as we don’t have the technical expertise to troubleshoot individual problems that you may be having with your computer, browser, or other personal internet services.

Please note that we have recently updated the Free Printables Library and you are now required to set a username and password to get access.

Not receiving our emails?
Need to set up an account?
Not sure if you have an account?
Can’t find the link to your printable clubs?
Username problems
Password problems
File Formats

Not receiving our emails?

To ensure that our emails arrive in your inbox, please add our email address to your contact list – support@creativeartnsoul.com

  • Emails can sometimes ends up in your spam or junk folder so be sure to check those folders.
  • Check your spam filters to ensure that our domain is not blocked.
  • Using a webmail provider such as AOL, Yahoo, or Hotmail? These providers throttle delivery, which can sometimes result in emails taking about 24 hours to be delivered to a specific email account.
  • If you’re still not receiving our emails, they may be blocked by your email service provider for some reason, so check with them.

Need to Set Up an Account?

Register here for the Junk Journal Printables Club
Register here for the Free Printables Library


Not sure if you have an account?

If you’re not sure whether you have set up an account or have other problems accessing your account, use the use the password reset option to check whether your email address is registered. If the system is unable to locate your email address you can register for an account using the links above.


Can’t find the link to your printable clubs?

To find the links to your printables clubs, log in and then go to your account where you’ll find the links.


Username problems

If you have forgotten your username, use the use the password reset option to reset your password and your username will be included with the email.


Password problems

  • If you’ve forgotten your password, use the password reset option to reset it, then use it to login here.
  • Passwords are case sensitive so be sure to type them in correctly.
  • If you are using copy and paste to enter the password, try typing it instead. Copy and paste sometimes adds or omits letters and spaces which will cause the password not to work.
  • It helps to be able to see your password when you enter it so you know that it’s correct. If your browser does not give you this option (usually a little eye icon near the password field) you can do a search for a “Show Saved Password” extension for your particular browser that will add this feature.
  • Make sure to clear the form field of any autofill settings that your browser may automatically insert.
  • If problems persist, you could also try clearing the cache on your browser or try using a different browser.

File Formats

The files are available for download in pdf format so you’ll need a pdf reader to open and print them. If you don’t already have a pdf reader, you can download the free Adobe Acrobat Reader.