{"id":15619,"date":"2021-02-02T16:40:59","date_gmt":"2021-02-02T16:40:59","guid":{"rendered":"https:\/\/www.creativeartnsoul.com\/?page_id=15619"},"modified":"2026-05-20T22:43:56","modified_gmt":"2026-05-20T22:43:56","slug":"help","status":"publish","type":"page","link":"https:\/\/www.creativeartnsoul.com\/pclub\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\n<h2 class=\"center\" style=\"padding-bottom: 30px;\">Having problems with the printables club?<\/h2>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Problems logging in?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> \n\n<p>\nYou can find the login page <a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/member-login\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.\n<\/p>\n\n<p>\nWe check our login page regularly to ensure that it works correctly. If you are having issues logging in, it means that there is some sort of problem at your end that you will need to fix. Unfortunately we can&#8217;t do this for you as we don&#8217;t have access to your computer or browser, so please take the time to go through the suggestions below to find the solution that will resolve your problem.\n<\/p>\n\n<h4>Troubleshooting Tips<\/h4>\n\n<ul>\n\n<li>\n<strong>If you have recently signed up for the printables club<\/strong><br>\nyou first need to create an account before you can log in. If you didn&#8217;t receive our confirmation email with your account setup details, please <a href=\"https:\/\/www.creativeartnsoul.com\/contact\/\" target=\"_blank\" rel=\"noopener\">email us<\/a> and we can send you a new link.\n<\/li>\n\n<li><strong>If you&#8217;ve forgotten your password<\/strong><br>\n<a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/password-reset\/\" target=\"_blank\" rel=\"noopener\">use the password reset option<\/a> and a new password will be sent to you together with your username. Use the username and password that is sent to you to <a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/member-login\/\" target=\"_blank\" rel=\"noopener\">login<\/a> and you will then have the option to change the password once you are able to access your online account. Keep a record of your password somewhere safe so you can refer to it if needed. <\/li>\n\n<li><strong>If you&#8217;ve forgotten your username<\/strong><br>\nuse the <a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/password-reset\/\" target=\"_blank\" rel=\"noopener\">use the password reset option<\/a> to reset your password and your username will be included with the email that is sent to you.\n\n<li><strong>If you receive an error message saying that our system doesn&#8217;t recognize your username<\/strong><br> this means you have input the incorrect username. There is no other reason for this error message. Usernames and passwords are case sensitive so make sure you&#8217;re using the correct uppercase\/lowercase letters and\/or numbers, or use the option above to retrieve your password and then copy and paste into the username form on the login page.\n<\/li>\n\n<li><strong>Passwords are case sensitive<\/strong> so be sure to type them in correctly.<\/li>\n<li><strong>If you are using copy and paste to enter the password<\/strong>, try typing it instead. Copy and paste sometimes adds or omits letters and spaces which will cause the password not to work.<\/li>\n<li><strong>It helps to be able to see your password<\/strong> when you enter it so you know that it&#8217;s correct. If your browser does not give you the option to view your password (usually a little eye icon near the password field) you can <a href=\"https:\/\/www.google.com\/search?q=Show+Saved+Password+extension\" target=\"_blank\" rel=\"noopener\">do a search<\/a> for a &#8220;Show Saved Password&#8221; extension for your particular browser that will add this feature.<\/li>\n<li><strong>Make sure to clear the form field<\/strong> of any autofill settings that your browser may automatically insert.<\/li>\n\n<li><strong>Make sure your browser is up-to-date.<\/strong><\/li>\n<li><strong>Disable any browser add-ons and extensions<\/strong> including ad blocking extensions.<\/li>\n<li><strong>Ensure you have browser cookies enabled<\/strong> as they are required in order to login successfully.<\/li>\n<li><strong>Try clearing the browser cache including cookies for this website<\/strong> which generally resolves all sorts of problems.<\/li>\n<li><strong>Try using a different browser<\/strong>.<\/li>\n<li><strong>Try using a different computer<\/strong>.<\/li>\n<li><strong>If you see the error &#8220;User with this email address doesn&#8217;t exist&#8221;<\/strong> it means you don&#8217;t currently have an online account for that particular email address.<\/li>\n\n<li><strong>It may be an issue with your computer security<\/strong>. Check the settings in your computer security software to ensure it is not blocking our website.<\/li>\n\n<\/ul>\n\n\n\n<\/div><\/div>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Problems with your username?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> \n\n<ul>\n<li>\n<strong>If you&#8217;ve forgotten your username<\/strong><br>\nuse the <a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/password-reset\/\" target=\"_blank\" rel=\"noopener\">use the password reset option<\/a> to reset your password and your username will be included with the email that is sent to you.\n<\/li>\n\n<li>\n<strong>If you receive an error message saying that our system doesn&#8217;t recognize your username<\/strong><br>\nthis means you have input the incorrect username. There is no other reason for this error message. Usernames and passwords are case sensitive so make sure you&#8217;re using the correct uppercase\/lowercase letters and\/or numbers, or use the option above to retrieve your password and then copy and paste into the username form on the login page.\n<\/li>\n<\/ul>\n\n<\/div><\/div>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Problems with your password?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> \n\n<ul>\n<li><strong>If you&#8217;ve forgotten your password<\/strong><br>\n<a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/password-reset\/\" target=\"_blank\" rel=\"noopener\">use the password reset option<\/a> and a new password will be sent to you together with your username. Use the username and password that is sent to you to <a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/member-login\/\" target=\"_blank\" rel=\"noopener\">login<\/a> and you will then have the option to change the password once you are able to access your online account. Keep a record of your password somewhere safe so you can refer to it if needed. <\/li>\n\n<li><strong>If you&#8217;ve forgotten your username<\/strong><br>\nuse the <a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/password-reset\/\" target=\"_blank\" rel=\"noopener\">use the password reset option<\/a> to reset your password and your username will be included with the email that is sent to you.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Not receiving our emails or emails delayed?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> \n\n<p>\n<strong>To ensure that our emails arrive in your inbox<\/strong><br>\nadd our email address to your contact list or safe list \u2013 support[at]creativeartnsoul.com<br>\n<\/p>\n\n<ul>\n<li>Emails can sometimes ends up in your spam or junk folder so be sure to check those folders. <\/li>\n<li>Check your spam filters to ensure that our domain is not being blocked by a filter.<\/li>\n<li>Using a webmail provider such as AOL, Yahoo, or Hotmail?<br>\nThese email providers are known to throttle delivery which can sometimes result in emails taking about 24 hours to be delivered to a specific email account. These are the most common problem email providers but there are others. You will need to check with your email provider and ask them if they throttle emails to your account.<\/li>\n<li>Some email providers such as AOL have overly aggressive spam filters which may be blocking our email. You will need to check with your email provider and ask them if they are blocking our email. <\/li>\n<li>As an alternative to mail providers who continually block or throttle your mail, use a less aggressive and more reliable email service such as gmail.<\/li>\n<li>Check with your email provider as to reasons why you are not receiving our email.<\/li>\n<\/ul>\n\n<\/div><\/div>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>How do I renew my account?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> \n\n<p>\nIf you are an existing member and want to renew your membership for the current year, <a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/\" target=\"_blank\">select your payment option<\/a> and sign up. After payment is made, log into your account where you should see the link to the current year&#8217;s printables.\n<\/p>\n<p>\n<strong>Please Note!<\/strong><br>\nIn order to avoid delays in accessing your account, make sure that the email address currently registered to your account is the same one you use when making payment so our system knows to assign your payment to your existing account.\n<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Not sure if you have an account?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> \n\n<p>\nIf you&#8217;re not sure whether you have set up an account or have other problems accessing your account, <a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/password-reset\/\" target=\"_blank\" rel=\"noopener\">use the password reset option<\/a> to check whether your email address is registered. If the system is unable to locate your email address you can register for an account using the links above.\n<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>How to Download Your Printables Club Files<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<p>\nDigital files are best downloaded using a computer or a tablet. We&#8217;re unable to offer support for problems associated with cell phones.\n<\/p>\n\n<p>\nFiles are available for download in pdf format or zip format. For pdf files you&#8217;ll need a pdf reader to open and print them. For zip files you&#8217;ll need an unzip program.\n<\/p>\n\n<p>\nIf your files open in a new browser tab instead of downloading to your desktop, it means that your browser or computer is set to open and view the files instead of downloading them. If this is a problem, you will need to do a google search for methods to resolve the issue as the settings are different depending on the type of os and browser you use.\n<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<p>\n<a href=\"https:\/\/www.creativeartnsoul.com\/pclub\/member-login\/\" target=\"_blank\" rel=\"noopener\">Log in to your account<\/a> and click the link to your membership page\n<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p>\n<img decoding=\"async\" style=\"border: 1px solid #eeeeee;\" src=\"https:\/\/www.creativeartnsoul.com\/pclub\/wp-content\/uploads\/jjclub\/dl-files-01.jpg\" alt=\"Printables Club\" >\n<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<p> \nOn the membership page scroll down and click on the links to the monthly printables download page.\n<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p>\n<img decoding=\"async\" style=\"border: 1px solid #eeeeee;\" src=\"https:\/\/www.creativeartnsoul.com\/pclub\/wp-content\/uploads\/jjclub\/dl-files-02.jpg\" alt=\"Printables Club\" >\n<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<p>\nClick on the link to download the files. Alternatively, right click on the download link, and from the submenu select &#8220;save as&#8221; (or similar wording), and then select the folder on your desktop where you want to save the files.\n<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p>\n<img decoding=\"async\" style=\"border: 1px solid #eeeeee;\" src=\"https:\/\/www.creativeartnsoul.com\/pclub\/wp-content\/uploads\/jjclub\/dl-files-03.jpg\" alt=\"Printables Club\" >\n<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<p>\nYou can also use the links in the sidebar to quickly access your downloads.\n<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p>\n<img decoding=\"async\" style=\"border: 1px solid #eeeeee;\" src=\"https:\/\/www.creativeartnsoul.com\/pclub\/wp-content\/uploads\/jjclub\/dl-files-04.jpg\" alt=\"Printables Club\" >\n<\/p>\n<\/div>\n<\/div>\n\n\n\n<\/div><\/div>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>File Storage<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> \n\n<p>\nThe printables club won&#8217;t be around forever so it&#8217;s recommended that you download and store your printables club files in a safe place on your computer or an external storage device, or use an online storage service such as <a href=\"https:\/\/ipv4.google.com\/intl\/en_au\/drive\/\" target=\"_blank\">Google Drive<\/a>, <a href=\"https:\/\/www.dropbox.com\/features\/cloud-storage\/\" target=\"_blank\">Dropbox<\/a>, or <a href=\"https:\/\/www.icloud.com\/storage\" target=\"_blank\"> iCloud<\/a>.\n<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Refunds<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> \n\n<p style=\"margin-bottom: 50px;\">\n<strong>All sales are final.<\/strong> There are no refunds offered once you purchase a premium membership. If you have any problems or concerns we are always happy to help so please <a href=\"https:\/\/creativeartnsoul.com\/contact\/\" target=\"_blank\" rel=\"noopener\">email us<\/a> and we&#8217;ll resolve the problem as quickly as possible during business hours Mon-Fri 9am-5pm (AEST). \n<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Looking for free printables?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> \n\n<p>\n<a href=\"https:\/\/www.creativeartnsoul.com\/free-printables\/\">You can find them here<\/a>.\n<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Cancel Your Membership<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> \n\n<p>\nThe Junk Journal Printables Club offers a one-time payment membership for the full year. There is no need to cancel and payments do not auto-renew.\n<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"center\" style=\"padding-bottom: 20px; padding-top: 50px;\">\n\n<script async=\"\" src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\n<!-- CAS Below Page -->\n<ins class=\"adsbygoogle\" style=\"display:inline-block;width:728px;height:90px\" data-ad-client=\"ca-pub-0514944284286679\" data-ad-slot=\"7220673414\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Having problems with the printables club?<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"class_list":["post-15619","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.creativeartnsoul.com\/pclub\/wp-json\/wp\/v2\/pages\/15619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.creativeartnsoul.com\/pclub\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.creativeartnsoul.com\/pclub\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.creativeartnsoul.com\/pclub\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.creativeartnsoul.com\/pclub\/wp-json\/wp\/v2\/comments?post=15619"}],"version-history":[{"count":0,"href":"https:\/\/www.creativeartnsoul.com\/pclub\/wp-json\/wp\/v2\/pages\/15619\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.creativeartnsoul.com\/pclub\/wp-json\/wp\/v2\/media?parent=15619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}